{"id":1520,"date":"2025-02-20T06:29:36","date_gmt":"2025-02-20T06:29:36","guid":{"rendered":"http:\/\/202.150.130.254:8080\/wp-pegadaian\/?p=1520"},"modified":"2025-11-17T09:46:46","modified_gmt":"2025-11-17T09:46:46","slug":"occ-operasional-contact-center","status":"publish","type":"post","link":"https:\/\/pgd.oneportalsegmen.click\/?p=1520","title":{"rendered":"Operasional Contact Center (OCC)"},"content":{"rendered":"\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.01.01.Rev_.02-SOP-Customer-Handling-CC-Pegadaian-1.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of OCC.PGDN.01.01.Rev.02 SOP Customer Handling CC Pegadaian.\"><\/object><a id=\"wp-block-file--media-d8c1e1c9-16cb-4c9e-b595-82d5a74edf78\" href=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.01.01.Rev_.02-SOP-Customer-Handling-CC-Pegadaian-1.pdf\">OCC.PGDN.01.01.Rev.02 SOP Customer Handling CC Pegadaian<\/a><a href=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.01.01.Rev_.02-SOP-Customer-Handling-CC-Pegadaian-1.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-d8c1e1c9-16cb-4c9e-b595-82d5a74edf78\">Download<\/a><\/div>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.01.02.Rev_.02-SOP-Real-Time-Management-CC-Pegadaian-1.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of OCC.PGDN.01.02.Rev.02 SOP Real Time Management CC Pegadaian.\"><\/object><a id=\"wp-block-file--media-e24161bf-e5fc-4579-82d2-70b473533600\" href=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.01.02.Rev_.02-SOP-Real-Time-Management-CC-Pegadaian-1.pdf\">OCC.PGDN.01.02.Rev.02 SOP Real Time Management CC Pegadaian<\/a><a href=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.01.02.Rev_.02-SOP-Real-Time-Management-CC-Pegadaian-1.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-e24161bf-e5fc-4579-82d2-70b473533600\">Download<\/a><\/div>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.01.03-Rev.02-SOP-Monitoring-Team-Leader-Kepada-Agent-1.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of OCC.PGDN.01.03 Rev.02 SOP Monitoring Team Leader Kepada Agent.\"><\/object><a id=\"wp-block-file--media-d55ae379-0c83-41cd-b42c-38f6aaef45f6\" href=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.01.03-Rev.02-SOP-Monitoring-Team-Leader-Kepada-Agent-1.pdf\">OCC.PGDN.01.03 Rev.02 SOP Monitoring Team Leader Kepada Agent<\/a><a href=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.01.03-Rev.02-SOP-Monitoring-Team-Leader-Kepada-Agent-1.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-d55ae379-0c83-41cd-b42c-38f6aaef45f6\">Download<\/a><\/div>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.01.04-Rev.02-SOP-Pengendalian-User-ID-Aplikasi-Kerja-1.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of OCC.PGDN.01.04 Rev.02 SOP Pengendalian User ID Aplikasi Kerja.\"><\/object><a id=\"wp-block-file--media-56c0fd1e-7f19-4c3d-ab06-cd26eccfa90c\" href=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.01.04-Rev.02-SOP-Pengendalian-User-ID-Aplikasi-Kerja-1.pdf\">OCC.PGDN.01.04 Rev.02 SOP Pengendalian User ID Aplikasi Kerja<\/a><a href=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.01.04-Rev.02-SOP-Pengendalian-User-ID-Aplikasi-Kerja-1.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-56c0fd1e-7f19-4c3d-ab06-cd26eccfa90c\">Download<\/a><\/div>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.02.01.Rev_.02-IK-Mekanisme-Customer-Handling-CC-Pegadaian-1.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of OCC.PGDN.02.01.Rev.02 IK Mekanisme Customer Handling CC Pegadaian.\"><\/object><a id=\"wp-block-file--media-bc8235f4-9c5b-403f-8815-3ca992504707\" href=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.02.01.Rev_.02-IK-Mekanisme-Customer-Handling-CC-Pegadaian-1.pdf\">OCC.PGDN.02.01.Rev.02 IK Mekanisme Customer Handling CC Pegadaian<\/a><a href=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.02.01.Rev_.02-IK-Mekanisme-Customer-Handling-CC-Pegadaian-1.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-bc8235f4-9c5b-403f-8815-3ca992504707\">Download<\/a><\/div>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.02.02.Rev_.01-IK-Complaint-Handling-CC-Pegadaian-2.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of OCC.PGDN.02.02.Rev.01 IK Complaint Handling CC Pegadaian.\"><\/object><a id=\"wp-block-file--media-8833fe5d-30c2-4766-a531-8956817c91dd\" href=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.02.02.Rev_.01-IK-Complaint-Handling-CC-Pegadaian-2.pdf\">OCC.PGDN.02.02.Rev.01 IK Complaint Handling CC Pegadaian<\/a><a href=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.02.02.Rev_.01-IK-Complaint-Handling-CC-Pegadaian-2.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-8833fe5d-30c2-4766-a531-8956817c91dd\">Download<\/a><\/div>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.02.03.Rev_.01-IK-Complaint-Media-Massa-CC-Pegadaian-2.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of OCC.PGDN.02.03.Rev.01 IK Complaint Media Massa CC Pegadaian.\"><\/object><a id=\"wp-block-file--media-9bf5ed08-7581-466b-8b2c-0746d92d27ab\" href=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.02.03.Rev_.01-IK-Complaint-Media-Massa-CC-Pegadaian-2.pdf\">OCC.PGDN.02.03.Rev.01 IK Complaint Media Massa CC Pegadaian<\/a><a href=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.02.03.Rev_.01-IK-Complaint-Media-Massa-CC-Pegadaian-2.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-9bf5ed08-7581-466b-8b2c-0746d92d27ab\">Download<\/a><\/div>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.02.04.Rev_.02-IK-Pembuatan-Laporan-CC-Pegadaian.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of OCC.PGDN.02.04.Rev.02 IK Pembuatan Laporan CC Pegadaian.\"><\/object><a id=\"wp-block-file--media-cb61ff64-cd60-4cdf-be25-84e7fd00e655\" href=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.02.04.Rev_.02-IK-Pembuatan-Laporan-CC-Pegadaian.pdf\">OCC.PGDN.02.04.Rev.02 IK Pembuatan Laporan CC Pegadaian<\/a><a href=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.02.04.Rev_.02-IK-Pembuatan-Laporan-CC-Pegadaian.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-cb61ff64-cd60-4cdf-be25-84e7fd00e655\">Download<\/a><\/div>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.02.05.Rev_.01-IK-Real-Time-Management-CC-Pegadaian-1.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of OCC.PGDN.02.05.Rev.01 IK Real Time Management CC Pegadaian.\"><\/object><a id=\"wp-block-file--media-d117ecd5-de9d-4784-b05e-85a53d37105a\" href=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.02.05.Rev_.01-IK-Real-Time-Management-CC-Pegadaian-1.pdf\">OCC.PGDN.02.05.Rev.01 IK Real Time Management CC Pegadaian<\/a><a href=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.02.05.Rev_.01-IK-Real-Time-Management-CC-Pegadaian-1.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-d117ecd5-de9d-4784-b05e-85a53d37105a\">Download<\/a><\/div>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.02.06-Rev.01-IK-Pengendalian-User-ID-Aplikasi-Kerja.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of OCC.PGDN.02.06 Rev.01 IK Pengendalian User ID Aplikasi Kerja.\"><\/object><a id=\"wp-block-file--media-b9bb3350-95bb-4d7a-b432-49249ef14d67\" href=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.02.06-Rev.01-IK-Pengendalian-User-ID-Aplikasi-Kerja.pdf\">OCC.PGDN.02.06 Rev.01 IK Pengendalian User ID Aplikasi Kerja<\/a><a href=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.02.06-Rev.01-IK-Pengendalian-User-ID-Aplikasi-Kerja.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-b9bb3350-95bb-4d7a-b432-49249ef14d67\">Download<\/a><\/div>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.02.07-Rev.01-IK-Alur-Masuk-dan-Keluar-Ruangan-Kerja.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of OCC.PGDN.02.07 Rev.01 IK Alur Masuk dan Keluar Ruangan Kerja.\"><\/object><a id=\"wp-block-file--media-aee00cfd-c37b-4446-bf38-1813bb463c7a\" href=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.02.07-Rev.01-IK-Alur-Masuk-dan-Keluar-Ruangan-Kerja.pdf\">OCC.PGDN.02.07 Rev.01 IK Alur Masuk dan Keluar Ruangan Kerja<\/a><a href=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.02.07-Rev.01-IK-Alur-Masuk-dan-Keluar-Ruangan-Kerja.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-aee00cfd-c37b-4446-bf38-1813bb463c7a\">Download<\/a><\/div>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.02.08.Rev_.01-IK-Pengelolaan-Brief-dan-Debrief-1.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of OCC.PGDN.02.08.Rev.01 IK Pengelolaan Brief dan Debrief.\"><\/object><a id=\"wp-block-file--media-3ac80005-c18e-4c0c-8ff1-625c0c6f9290\" href=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.02.08.Rev_.01-IK-Pengelolaan-Brief-dan-Debrief-1.pdf\">OCC.PGDN.02.08.Rev.01 IK Pengelolaan Brief dan Debrief<\/a><a href=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.02.08.Rev_.01-IK-Pengelolaan-Brief-dan-Debrief-1.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-3ac80005-c18e-4c0c-8ff1-625c0c6f9290\">Download<\/a><\/div>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.03.03.Rev_.01-Form-Role-Play-CC-Pegadaian.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of OCC.PGDN.03.03.Rev.01 Form Role Play CC Pegadaian.\"><\/object><a id=\"wp-block-file--media-bc469a46-3cf0-4deb-b9cb-9a740c1740ab\" href=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.03.03.Rev_.01-Form-Role-Play-CC-Pegadaian.pdf\">OCC.PGDN.03.03.Rev.01 Form Role Play CC Pegadaian<\/a><a href=\"https:\/\/pgd.oneportalsegmen.click\/wp-content\/uploads\/2025\/02\/OCC.PGDN_.03.03.Rev_.01-Form-Role-Play-CC-Pegadaian.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-bc469a46-3cf0-4deb-b9cb-9a740c1740ab\">Download<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"saved_in_kubio":false,"footnotes":""},"categories":[44],"tags":[],"class_list":["post-1520","post","type-post","status-publish","format-standard","hentry","category-dokumen-iso-9001-2015"],"_links":{"self":[{"href":"https:\/\/pgd.oneportalsegmen.click\/index.php?rest_route=\/wp\/v2\/posts\/1520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pgd.oneportalsegmen.click\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pgd.oneportalsegmen.click\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pgd.oneportalsegmen.click\/index.php?rest_route=\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/pgd.oneportalsegmen.click\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1520"}],"version-history":[{"count":28,"href":"https:\/\/pgd.oneportalsegmen.click\/index.php?rest_route=\/wp\/v2\/posts\/1520\/revisions"}],"predecessor-version":[{"id":36603,"href":"https:\/\/pgd.oneportalsegmen.click\/index.php?rest_route=\/wp\/v2\/posts\/1520\/revisions\/36603"}],"wp:attachment":[{"href":"https:\/\/pgd.oneportalsegmen.click\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1520"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pgd.oneportalsegmen.click\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1520"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pgd.oneportalsegmen.click\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}