• Jakarta & Yogyakarta
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  • enterprise@segmen5@gmail.com

© 2025 OPA

Operasional Contact Center (OCC)

20 February, 2025
Dokumen ISO 9001 : 2015
OCC.PGDN.01.01.Rev.01 SOP Customer Handling CC PegadaianDownload
OCC.PGDN.01.01.Rev.01 SOP Customer Handling CC PegadaianDownload
OCC.PGDN.01.03 Rev.01 SOP Monitoring Team Leader Kepada AgentDownload
OCC.PGDN.01.04 Rev.01 SOP Pengendalian User ID Aplikasi KerjaDownload
OCC.PGDN.02.01.Rev.01 IK Mekanisme Customer Handling CC PegadaianDownload
OCC.PGDN.02.02.Rev.01 IK Complaint Handling CC PegadaianDownload
OCC.PGDN.02.04.Rev.01 IK Pembuatan Laporan CC PegadaianDownload
OCC.PGDN.02.05.Rev.01 IK Real Time Management CC PegadaianDownload
OCC.PGDN.02.06 Rev.01 IK Pengendalian Used ID Aplikasi KerjaDownload
OCC.PGDN.02.07 Rev.01 IK Akses Masuk dan Keluar Ruangan KerjaDownload
OCC.PGDN.02.08.Rev.01 IK Pengelolaan Brief dan DebriefDownload
OCC.PGDN.01.02.Rev.01 SOP Real Time Management CC PegadaianDownload
OCC.PGDN.02.03.Rev.01 IK Complaint Media Massa CC PegadaianDownload
OCC.PGDN.03.03.Rev.01 Form Role Play CC PegadaianDownload

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