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© 2025 OPA

Support (SUP)

20 February, 2025
Dokumen ISO 9001 : 2015
SUP.PGDN.01.01.Rev.01 SOP Roster CC PegadaianDownload
SUP.PGDN.01.02 Rev.01 SOP Audit Mutu InternalDownload
SUP.PGDN.01.03 Rev.01 SOP Pengendalian CatatanDownload
SUP.PGDN.01.04 Rev.01 SOP Pengendalian Dokumen Softcopy dan HardcopyDownload
SUP.PGDN.01.05 Rev.01 SOP Pengendalian Informasi TerdokumentasiDownload
SUP.PGDN.01.06.Rev.01 SOP Tinjauan ManajemenDownload
SUP.PGDN.02.01.Rev.01 IK Menghitung Prediksi Traffic dan AHT CC PegadaianDownload
SUP.PGDN.02.02.Rev.01 IK Capacity Plan CC PegadaianDownload
SUP.PGDN.02.03.Rev.01 IK Monitoring dan Evaluasi Roster CC PegadaianDownload
SUP.PGDN.02.04 Rev.01 IK Monitoring Proses Sistem Manajemen MutuDownload
SUP.PGDN.02.05 Rev.01 IK Pengendalian Dokumen Softcopy dan HardcopyDownload
SUP.PGDN.02.06 Rev.01 IK Pengendalian Informasi TerdokumentasiDownload
SUP.PGDN.02.07.Rev.01 IK IVR Accessibility & Agent Availability TestDownload
SUP.PGDN.02.08.Rev.01 IK Pengelolaan HR SupportDownload
SUP.PGDN.02.09.Rev.01 IK Training Refreshment dan ImprovementDownload

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